Legal Information

The Acceptable Usage policy sets out the terms under which you may use the hosting services we provide. The use of our Hosting Services means that you accept, and agree to abide by all the policies stated below.

1.1 Website Content The client agrees that web pages and files uploaded to servers will not violate any local, national or foreign laws or regulations; infringe on any intellectual property rights of VaporHost or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to VaporHost or any third party. Customers may not run IRC, bots, or clients. Unacceptable uses also include: bulk unsolicited emailing, unsolicited emailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted music files, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers. VaporHost will be the sole and final arbiter as to what constitutes a violation of this policy. VaporHost does not normally monitor the contents of clients' servers; however, if suspicion occurs, VaporHost reserves the right to investigate and terminate the client's subscription to the service.

1.2 SPAM Unsolicited Email or "spam" originating from a server located on our network or associated with a VaporHost server is not tolerated. This includes any email that promotes websites hosted on a server located on the VaporHost network, but is sent from an email address not associated with that account. The client shall not use their VaporHost services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. VaporHost reserves the right to deactivate or terminate any account(s) upon any indication of such activity without notice.

1.3 Backups VaporHost provides the tools needed to create backups of account data. It is the responsibility of the customer to keep up-to-date archives of their backed up data. VaporHost does not take backups of customer websites. Your data is stored on a storage platform with hardware redundancy to protect against data loss through hardware failure but we are not responsible for data loss caused by Customer error.

1.4 Unauthorised Scripts and Executables The customer agrees not to run any scripts, executables, or other programs or processes on VaporHost's servers that will any any way adversely affect the performance of said servers.

1.5 Unlicensed Software The customer agrees only to use properly licensed third party software on VaporHost's servers.

1.6 Intellectual Property The customer agrees that it shall not violate any intellectual property rights and that it shall not resell services to any party which violates intellectual property rights. VaporHost are required by law to remove or block access to any content upon notice of copyright infringement.

1.7 Viruses and other Destructive Activities Use of VaporHost's systems for creating or sending malicious, destructive or nuisance code, examples of which but are not limited to, viruses, worms, Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited and in breach of this agreement.

1.8 Child Pornography The use of VaporHost's systems to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. We are required by law to notify the Police if we become aware of the presence of child pornography on, or being transmitted through our systems.

1.9 Data Warehousing The servers provided by Unlimited Hosting UK Ltd are intended for web services use only. Any user of our servers for file storage, data warehousing, backup data storage, mirror sites or any form of data file storage or management is prohibited.

1.10 Peer to Peer File Sharing The customer will not run services or software related to Peer to Peer file sharing, bit torrent or any website.

1.11 Other Prohibited Activities Engaging in any activity that, at VaporHost's absolute discretion, disrupts, interferes or is harmful to our services, business, operations, reputation, customers or ability of our customers to use our service is prohibited.

2. FEES/CHARGES

With VaporHost there is only one monthly fee. This is inclusive of a free .co.uk or .com domain for Web Hosting accounts. If an alternate domain is purchased, such as .net, the customer will be liable for the Domain Registration Fee. This varies depending on the TLD but will be clearly stated during the order process.

2.1 Payment of Fees All payments are taken through PayPal. We also accept Visa, Mastercard, Switch/Maestro, JCB, Solo and Visa Electron.

We currently only accept Pounds Sterling, Euros and US Dollars.

Full payment is required in advance, before the hosting service is established. Recurring monthly billing is managed automatically via WorldPay FuturePay and can be cancelled at anytime.

If your payment fails, 7 days following your invoice date, we will suspend your hosting account.

2.2 Cancellations and Refunds Should you be unhappy with the service provided by VaporHost during the first 30 days of your hosting, you will be entitled to a full refund of your first calendar months hosting fees. Please note that Domain Registration Fees are not refundable and the domain name will remain registered for the domains term. Once this term has expired the domain can be transferred out.

Should you wish to cancel after the first 7 days of your hosting, you simply inform us via email (cancellations@vaporhost.co.uk) and your hosting will expire at the end of the current calendar month. Please allow 5 working days for cancellations to be processed.

If you need further information please Contact Us